cix6s Privacy Policy

cix6s ("we", "us", "our") is committed to protecting the privacy of every player who registers and uses our online casino and sports betting platform at cix6s.org. This Privacy Policy ("Policy") describes the categories of personal information we collect, the purposes for which we use that information, the circumstances under which we may share it with third parties, the security measures we apply to protect it, and the rights you hold in relation to your personal data.

By registering an account on cix6s or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, you must not use cix6s. This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, which together form the complete set of agreements governing your use of cix6s.

cix6s collects personal information in three main ways: information you provide directly when registering or using the Platform, information generated automatically by your use of the Platform, and information we receive from third-party service providers such as payment processors and KYC verification partners. The specific data points we collect are described below.

Registration and Account Information

• Full name as it appears on a government-issued identification document.
• Date of birth, used for age verification to confirm you are at least 21 years of age.
• Mobile phone number, which is your primary login identifier and the number linked to your bKash, Nagad or Rocket wallet for payment processing.
• Account password (stored in hashed form — cix6s staff cannot view your plaintext password at any time).

KYC Verification Documents

• A copy of a government-issued photo ID, which may include a National Identity Card (NID), passport, or driving licence.
• A selfie photograph, which may be compared against your ID document for facial verification purposes.
• Proof of payment method ownership, such as a screenshot of your bKash or Nagad wallet showing the registered mobile number.
• Additional documents as required by our compliance team in response to specific AML screening alerts or regulatory obligations.

Automatically Collected Technical Data

• IP address and approximate geographic location at the time of login, used for fraud detection and to verify that you are not accessing the Platform from a restricted jurisdiction.
• Device type, operating system, browser type and version, screen resolution, and mobile network provider, collected to optimise the Platform experience for your specific device and Bangladesh network conditions.
• Session logs including login timestamps, pages visited, games played, bets placed, and Platform interaction data, retained for security auditing, dispute resolution, and service improvement purposes.

cix6s uses personal information collected from players for the following specific purposes. We do not use your data for any purpose not listed below without first obtaining your consent or being required to do so by applicable law.

• Account creation and management: to create and maintain your cix6s player account, verify your identity during KYC, and manage your account settings and preferences.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket and bank transfer, to reconcile transaction records, and to comply with anti-money laundering (AML) obligations.
• Service delivery: to make available the games, sports betting markets, VIP programme, and other features of the cix6s Platform that you have chosen to use.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, multi-accounting, bonus abuse, and any other activity that violates our Terms and Conditions or applicable law.
• Responsible gaming compliance: to monitor gaming patterns that may indicate problem gambling behaviour, and to administer responsible gaming tools including deposit limits, session reminders and self-exclusion requests.
• Service communications: to send you transaction confirmations, security alerts, account notifications, and — where you have opted in — promotional communications about cix6s bonuses, new games and seasonal offers such as Eid and Pohela Boishakh promotions.

cix6s processes your personal data on the following legal bases:

• Contractual necessity: processing required to fulfil our obligations under the Terms and Conditions you accepted when registering, including account management, game delivery, and payment processing.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC, AML, responsible gaming obligations, and any lawful request from a competent authority.
• Legitimate interests: processing carried out for cix6s's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, provided those interests are not overridden by your own interests or fundamental rights.
• Consent: processing based on your explicit consent, such as sending you promotional communications. You may withdraw consent for marketing at any time by contacting cix6s support or by updating your communication preferences in your account settings.

cix6s shares personal data with third parties only where strictly necessary for the following purposes:

• Payment service providers: bKash, Nagad, Rocket, Dutch-Bangla Bank, and banking partners receive the minimum transactional data required to process your deposit or withdrawal request. These providers operate under their own privacy policies.
• KYC and identity verification partners: third-party verification services that assist cix6s in confirming player identity and age. These partners are contractually bound to use verification data solely for the purpose of completing identity checks on behalf of cix6s and must comply with applicable data protection obligations.
• Game providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming and Ezugi may receive anonymised session identifiers necessary for game delivery and fairness auditing. They do not receive your full personal profile.
• Legal and regulatory authorities: cix6s will disclose personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, a court order, or a lawful regulatory request. We will notify you of any such disclosure where we are legally permitted to do so.

All third-party data processors engaged by cix6s are subject to data processing agreements that require them to handle personal data only as instructed by cix6s, to maintain appropriate security standards, and to delete or return data upon termination of the service relationship.

When you make a deposit or withdrawal on cix6s using bKash, Nagad, Rocket or a bank transfer, the transaction is processed directly by your chosen payment provider. cix6s receives confirmation of the transaction outcome (success or failure) and the associated transaction reference number and amount. cix6s does not store your bKash PIN, Nagad PIN, bank account password, or any other payment authentication credentials on our servers. You should never share these credentials with anyone, including cix6s support staff.

All financial transaction records held by cix6s are retained for a minimum period of 5 years from the date of the transaction in accordance with our AML compliance obligations. These records are stored in encrypted form and are accessible only to authorised compliance and finance personnel within cix6s.

cix6s uses cookies and similar tracking technologies on the Platform to ensure the site functions correctly, to remember your session and preferences, and to gather anonymous analytics data that helps us improve the player experience. The cookies we use fall into three categories:

• Essential cookies: strictly necessary for the Platform to function. These include session authentication tokens, security cookies that prevent cross-site request forgery (CSRF), and cookies that remember your language preference. These cannot be disabled without breaking core Platform functionality.
• Performance and analytics cookies: anonymous cookies that collect aggregated data about how players navigate the Platform — which pages are visited most, how long sessions last, and where users encounter errors. This data is used only to improve the Platform and is not linked to individual player identities.
• Functional cookies: cookies that remember your personalisation settings such as your preferred deposit method and notification preferences, so you do not need to re-enter them on each visit.

Most mobile browsers allow you to control cookie settings through your browser or device privacy settings. Please note that disabling essential cookies may prevent you from logging in or using key Platform features. cix6s does not use third-party advertising cookies or cross-site tracking cookies.

cix6s retains personal data for as long as is necessary for the purpose for which it was collected, subject to the following minimum retention periods: account registration data is retained for the full duration of your account plus 5 years after account closure; KYC documents are retained for 5 years from the date of verification; financial transaction records are retained for 5 years from the transaction date; session and gameplay logs are retained for 2 years; and communications records (support tickets, emails) are retained for 3 years.

When the applicable retention period expires and there is no legal obligation requiring continued retention, cix6s securely deletes or anonymises the relevant personal data. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and service improvement analysis.

cix6s employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encryption at rest for sensitive data fields including identity documents and financial records, role-based access controls so that only authorised personnel can access personal data relevant to their specific job function, regular internal security audits and vulnerability assessments, and multi-factor authentication requirements for all cix6s staff with access to systems containing personal data.

In the event of a personal data breach that poses a risk to your rights and freedoms, cix6s will notify affected players as soon as practicable. No security system is infallible, however, and cix6s cannot guarantee absolute security against all possible threats. You are responsible for keeping your account login credentials confidential and for logging out of the Platform when using shared or public devices.

The cix6s Platform is strictly intended for adults aged 21 years and above. cix6s does not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that a minor has registered an account on cix6s or has provided personal data to cix6s, please contact us immediately at [email protected]. We will promptly investigate the matter, close any account found to belong to a minor, and delete all associated personal data.

cix6s reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the version number and effective date shown at the top of this page and will endeavour to notify active players via their registered mobile number or via a notice displayed on the Platform upon next login. The updated Policy will take effect from the date shown in the effective date field.

Your continued use of the cix6s Platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. We recommend that you review this Policy periodically. If you do not agree with the revised Policy, you must stop using the Platform and request account closure by contacting cix6s support.

For all privacy-related enquiries, data access requests, rectification requests, deletion requests, or concerns about how cix6s handles your personal data, please contact our Data Privacy team. We aim to respond to all data rights requests within 5 business days of receipt during Bangladesh Standard Time (BST, UTC+6) business hours.

You can reach us by email at [email protected]

Please include your registered mobile number and account username in your email so that we can locate your account records and respond efficiently. We do not accept verbal data rights requests — all requests must be made in writing via email.